Effective 17 October 2026 · Last reviewed 15 October 2026
1. Introduction
This manual tells you how to request access to records held by Innovation Consult (Pty) Ltd, a private body, and describes the personal information we process under the Protection of Personal Information Act, 2013 (POPIA).
2. Contact details
| Private body | Innovation Consult (Pty) Ltd, registration 2007/021390/07 |
| Head of the private body | The Director |
| Information Officer | Appointed by the Director; contact legal@innovationconsult.co.za |
| Physical and postal address | 114 Sol Plaatjie Avenue, Potchefstroom, 2531, North West, South Africa |
| Telephone | +27 82 449 7310 |
| Website | innovationconsult.co.za |
3. The Information Regulator's guide
The Information Regulator has published a guide, under section 10 of PAIA, on how to use the Act. It is available in the official languages from the Information Regulator at inforegulator.org.za, and a copy may be inspected at our office during business hours.
4. Records we hold
| Subject | Categories of records |
|---|---|
| Company | Registration documents, memorandum of incorporation, share register, minutes and resolutions |
| Finance and tax | Financial statements, accounting records, tax and VAT records, bank records, invoices |
| Clients and prospects | Enquiries, correspondence, proposals, contracts, project records and deliverables |
| Suppliers and operators | Contracts, operator agreements and correspondence |
| Personnel | Employment contracts, payroll records, leave and performance records |
| Products | Product specifications, test records, security and audit records |
| Intellectual property | Trade marks, patent applications, copyright and licence records |
Records automatically available without a request: the content of this website, including our privacy notice and product information.
We also keep records required by other laws, including the Companies Act, 2008; the Income Tax Act, 1962; the Value-Added Tax Act, 1991; the Basic Conditions of Employment Act, 1997; the Labour Relations Act, 1995; the Employment Equity Act, 1998; the Skills Development Levies Act, 1999; the Unemployment Insurance Act, 2001; the Compensation for Occupational Injuries and Diseases Act, 1993; the Electronic Communications and Transactions Act, 2002; and POPIA.
5. How to request a record
- Complete the prescribed request form (Form 2 of the PAIA Regulations), available from the Information Regulator's website or from us on request.
- Send it to the Information Officer at legal@innovationconsult.co.za or deliver it to our address.
- Give enough detail to identify the record, say how you want access, and state the right you want to exercise or protect and why the record is needed for it.
- Pay the request fee and any access fee prescribed by the PAIA Regulations. We will tell you if a deposit or fee is payable.
We will decide on your request within 30 days, or tell you if we need to extend that period as PAIA allows. We may refuse access on the grounds set out in Chapter 4 of Part 3 of PAIA, for example to protect another person's privacy, commercial information or confidential information. If we refuse, we will give reasons and tell you how to complain to the Information Regulator or apply to court.
6. Personal information we process (POPIA)
| Data subjects | Personal information |
|---|---|
| Clients, prospects and their staff | Names, contact details, organisation and role, correspondence, contract and billing details |
| Product users | Account details and usage records, as described in each product's privacy terms |
| Employees and candidates | Identity, contact, employment, payroll and tax details |
| Suppliers and operators | Contact persons, contract and payment details |
Purposes: to provide our services and products, manage contracts and accounts, communicate with clients and prospects, employ staff, and meet legal obligations.
Recipients: our operators (hosting, email, messaging, accounting and payroll providers), professional advisers, and authorities where the law requires.
Cross-border flows: some operators, including WhatsApp (Meta) and Cloudflare, process information outside South Africa under protections that meet section 72 of POPIA. Each product's own terms state where that product stores data.
Security: access control, two-factor authentication, encryption in transit, and audit records in our products.
7. Availability of this manual
This manual is published on our website and available for inspection at our office. We review it at least once a year.